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FAQ's

WHERE ARE YOUR ITEMS MADE

All the products that I offer are handmade by me in my home in the high desert of Southern California

WHO MAKES YOUR ITEMS?

All the items that I offer are handmade by me. The only thing that I don't make is the white cotton thread that I use as a base for all my hand dyed threads.

HOW CAN YOU OFFER SO MANY ITEMS IF YOU WORK ALONE?

All my items are made to order. This allows me to offer a wide-ranging variety of product without having to keep an enormous amount of stock.

CAN I CUSTOM ORDER AN ITEM?

Yes absolutely.  Want it in a different color?  No problem, Need a different size? No problem.  Do you need something that I don't offer? Just send me an email with your idea and I'll be happy to discuss it with you.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Since all my items are made to order, there will be a delay between the time you order the item and the time that you receive the item. Processing times are as follows:

Hand-dyed thread and motifs are usually available within 1 week.

Hand crocheted rings, pins, and earrings are usually available within 1 week.

Hand crocheted statement necklaces and bracelets are usually available within 2 weeks.

All knitted items are usually available within 3 weeks.

Once the item is ready it will ship USPS 1st class mail unless otherwise noted. Within the US that usually means you will have your item within 5-7 days of it shipping.

International customers: Please be aware that shipping times will vary from country to country, it all depends on your postal service. Once the package reaches your country it may become stuck in customs, and there is nothing that I can do to make it move any faster. You can figure for the most part that an international package can take anywhere from 2-8 weeks.

DO YOUR PRICES INCLUDE VAT FEES

No, they do not. Please be aware that duty, custom and VAT fees are the sole responsibility of the buyer and not the seller. Please check with your local authorities to see if additional fees are due at time of delivery. If an item is returned due to lack of payment of said fees a full refund minus any and all shipping charges will be issued once the item has been physically returned to me. Returns of items by international postal authorities can take up to 3 - 4 months.

DO YOU OFFER RETURNS OR EXCHANGES?

Yes, absolutely. Please check the shop policy page for further details.

DO YOU OFFER WHOLESALE PRICING?

Yes, I do.  Please contact me at www.nothingbutstring.gmail.com for information.